Frequently asked questions to help you buy a voucher, a gift box or an item - SYLVIE FAHRER ET FILS
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The recipient can then book their dates with SYLVIE FAHRER ET FILS establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes allow you to offer a wine-tasting stay, a cellar tour, or a tasting session at our winery SYLVIE FAHRER ET FILS.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order with SYLVIE FAHRER ET FILS.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at SYLVIE FAHRER ET FILS.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different beneficiaries. Each box will be personalized according to your wishes, with the option to offer wine-related stays or viticultural experiences at the SYLVIE FAHRER ET FILS vineyard.
How do I create a group fund and invite people?
To create a kitty and offer a gift box at SYLVIE FAHRER ET FILS, select the dedicated option during your purchase. You can then invite participants by email or link sharing, and enjoy a unique winemaking experience in Alsace.
How can I choose the amount for a gift card?
At SYLVIE FAHRER ET FILS, you can choose the amount of your gift voucher from the available options, such as the 100€ voucher for a wine experience, or the 115€ gift voucher for a wine discovery stay in Alsace.
How can I log in to my account?
To access your SYLVIE FAHRER ET FILS account, use the email address and password you chose during registration. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start your selection of gift boxes at SYLVIE FAHRER ET FILS again.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time, they will all be included in your order. Whether it's for wine-related stays or vineyard experiences, SYLVIE FAHRER ET FILS offers gift ideas for all budgets.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option, at SYLVIE FAHRER ET FILS.
How do I purchase or give a gift box?
To offer a gift box from the Sylvie Fahrer et Fils winery, select your box, customize it with a message, and complete your order. The recipient can then book their dates to enjoy their oenotouristic experience in Alsace.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift certificates allow the recipient to freely choose the experience they like, whether it's a cellar tour, a tasting, or a wine tourism stay, within our vineyard SYLVIE FAHRER ET FILS.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At SYLVIE FAHRER ET FILS, you can offer wine-related stays, cellar tours, and tastings in Alsace, with the possibility to book your dates according to availability.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours at SYLVIE FAHRER ET FILS.
Is the gift box customer service reachable by phone?
Customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can enjoy your wine-tasting stay in our renovated guest rooms, equipped with all modern comforts, at the heart of the SYLVIE FAHRER ET FILS vineyard estate.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information. SYLVIE FAHRER ET FILS.
Is there an online chat available for questions about gift boxes?
The online chat on our website is available to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of our establishment SYLVIE FAHRER ET FILS.
Is there a dedicated customer service for gift boxes?
You can enjoy all the modern comforts in our fully renovated guest rooms, with private bathroom and toilet, air conditioning, towels, flat screen TV, and free wifi. SYLVIE FAHRER ET FILS.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information to use your gift box in this FAQ, including its validity and the experiences offered by the Sylvie Fahrer & Fils vineyard in Saint-Hippolyte.
Is spa access included in my gift box?
Access to the spa is not included in the services provided in the SYLVIE FAHRER ET FILS gift boxes. To enjoy a relaxing moment, you can stay in their fully renovated guest rooms, offering all modern comforts.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, such as wine stays, cellar tours, and tastings, according to the conditions of your gift box at SYLVIE FAHRER ET FILS.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it, particularly for wine-related stays, cellar tours, and tastings in Alsace. You will find the details of the wine experiences offered by the SYLVIE FAHRER ET FILS winery.
Is parking included in my gift box?
Parking is not included in the gift boxes offered by SYLVIE FAHRER ET FILS.
Is breakfast included in my gift box?
The "Wine Discovery Stay in Alsace" gift box from SYLVIE FAHRER ET FILS includes a breakfast buffet. For other gift boxes, check the services included in the specific conditions of the SYLVIE FAHRER ET FILS establishment.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at SYLVIE FAHRER ET FILS will enjoy special attention with a welcome drink, a gourmet tasting, and a complimentary bottle of wine during a discovery stay.
Is a welcome drink included in my gift box?
Yes, a welcome glass is included in your gift box. You will also enjoy a gourmet tasting and a free bottle of wine during your wine stay at the SYLVIE FAHRER ET FILS vineyard.
Should we bring towels to the Spa?
Towels are provided during your stay in our fully renovated guest rooms for your comfort. Therefore, you do not need to bring any during your visit to the SYLVIE FAHRER ET FILS winery.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs, with options suitable for all budgets at SYLVIE FAHRER ET FILS.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can certainly purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The gift boxes are sent immediately after purchase, and your clients will be able to book their dates with the establishment. At SYLVIE FAHRER ET FILS, we offer gift boxes for wine stays, cellar tours, and tastings in Alsace.
Do you offer preferential rates for bulk purchases?
Sliding scale rates are applied for large quantity purchases, with a customized quote based on the ordered volume at SYLVIE FAHRER ET FILS.
Do you offer an advantageous and personalized solution for works councils (CSE)?
SYLVIE FAHRER ET FILS offers custom solutions for employee committees, with preferential rates and customization options, for wine-related stays or viticultural experiences in Alsace.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the conditions of your purchase at SYLVIE FAHRER ET FILS.
How can I leave a review for my gift box?
You can share your feedback about your experience online through our customer area. All the necessary information to leave your feedback is available in your SYLVIE FAHRER ET FILS account.
How can I contact the store?
You can reach us by phone or through the contact form available on our website. Our guest rooms, renovated in 2018, offer all modern comforts for a stay right in the heart of Alsatian wine country, at SYLVIE FAHRER ET FILS.
Is there a dress code for the gift box?
For your gift box, a casual yet elegant outfit is recommended to fully enjoy your wine stay and tastings. The Sylvie Fahrer et Fils estate, located in the heart of the Alsace wine route, combines conviviality and respect for the terroir, and will welcome you in a warm and authentic setting.
From what age can I get a treatment?
The gift boxes from SYLVIE FAHRER ET FILS are designed to offer wine experiences and wine-focused stays suitable for all wine enthusiasts, with no specific age restrictions. You can fully enjoy our cellar tours, tastings, and stays in our renovated guest rooms, SYLVIE FAHRER ET FILS.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary. You can book your dates directly with the establishment SYLVIE FAHRER ET FILS.
How can one access the hotel from the airport?
Access to the SYLVIE FAHRER ET FILS winery in Alsace can be made by car or public transportation. The winery is located in the heart of the Alsace Wine Route, in Saint-Hippolyte, and offers wine stays and cellar tours.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of SYLVIE FAHRER ET FILS. The guest rooms, renovated in 2018, offer modern comfort, but it is advisable to check the specific details for optimal accessibility.
Are pets allowed in the establishment?
The establishment SYLVIE FAHRER ET FILS accepts pets, provided that specific conditions are verified directly with the winery.
Where can I find the menus?
The menus for the wine stays and cellar tours are available on the SYLVIE FAHRER ET FILS website, directly in the description of the gift boxes offered. You will find all the necessary information to fully enjoy your wine experience in Alsace.
What are the hours of operation?
The visiting and tasting hours at the Sylvie Fahrer & Fils winery are available on their website. You will fully enjoy your wine tourism stay in Alsace, with comfortable and modern guest rooms, at the heart of Alsatian wine life SYLVIE FAHRER ET FILS.
Is there parking available near the establishment?
The SYLVIE FAHRER ET FILS vineyard, located in the heart of the Alsace Wine Route, has nearby parking spaces to facilitate your wine tourism stay.
What are the delivery methods for gift boxes/vouchers?
SYLVIE FAHRER ET FILS gift boxes are sent immediately by email, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
We offer mail delivery of our gift boxes for quick and secure shipping. This way, you can offer a unique winemaking experience in Alsace to your loved ones, directly from our winery SYLVIE FAHRER ET FILS.
In addition to gift boxes, is it possible to order or have items delivered?
At SYLVIE FAHRER ET FILS, we offer only gift boxes for wine-related stays, cellar tours, and tastings in Alsace, as well as gift vouchers for wine experiences or wine orders.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a winegetaway or a wine experience at the SYLVIE FAHRER ET FILS vineyard.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and well-cared-for packaging, ready to give. You can customize your box to your liking and benefit from an immediate digital send for a wait-free experience, with SYLVIE FAHRER ET FILS.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box at SYLVIE FAHRER ET FILS. This format allows you to receive an immediate discount via email for a wine experience in Alsace.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, allowing the recipient to book their dates at SYLVIE FAHRER ET FILS establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying shipping costs and delivery times depending on the destination. The gift boxes from the Sylvie Fahrer et Fils vineyard in Alsace are available for wine-related stays, cellar tours, and tastings.
What are the delivery times for gift boxes by mail?
SYLVIE FAHRER ET FILS gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their stay or experience dates according to their availability.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format, and the recipient can then book their stay or wine experience dates at their convenience with SYLVIE FAHRER ET FILS.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing you to offer it without delay. You can then use it to book a stay or a wine experience at SYLVIE FAHRER ET FILS.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box will be sent to you immediately in digital format, and the recipient can book their dates at our establishment SYLVIE FAHRER ET FILS.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and the lucky recipient can then book their dates at our establishment SYLVIE FAHRER ET FILS.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version. For the physical version, it depends on your location. The gift boxes are shipped directly by SYLVIE FAHRER ET FILS.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment SYLVIE FAHRER ET FILS.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At SYLVIE FAHRER ET FILS, we invite you to fully enjoy your wine experience in Alsace, with wine-focused stays or cellar visits and tastings.
Can my gift box be exchanged for another service?
Your gift box can be exchanged for another service depending on availability and the conditions of SYLVIE FAHRER ET FILS. You can choose from our wine stays, cellar tours, tastings, or even our gift vouchers for wine experiences.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment SYLVIE FAHRER ET FILS.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment SYLVIE FAHRER ET FILS.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified during your reservation at the SYLVIE FAHRER ET FILS winery.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and reservation conditions at the time of the request, in our vineyard SYLVIE FAHRER ET FILS.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book an experience in our vineyard, such as a wine stay or a cellar tour and tasting, at SYLVIE FAHRER ET FILS.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our gift vouchers for all budgets, perfect for couples, and offer a unique winemaking experience in Alsace with SYLVIE FAHRER ET FILS.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
SYLVIE FAHRER ET FILS offers gift sets suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can give wine-tasting stays, cellar tours, or tastings for convivial moments in Alsace.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by SYLVIE FAHRER ET FILS are official and guaranteed without intermediaries, with direct pricing and secure payment. You benefit from immediate digital delivery for an authentic experience in Alsace.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Sylvie Fahrer et Fils winery, such as wine-related stays, cellar tours, and tastings. You can thus offer an authentic and convivial experience in Alsace, with the possibility of staying in our renovated guest rooms and enjoying our organic terroir. Our gift boxes are designed to offer a complete and personalized wine experience, with options suitable for all budgets, for occasions such as birthdays, weddings, Christmas, or Valentine's Day at Sylvie Fahrer et Fils.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability and reservation conditions at the time of using the SYLVIE FAHRER ET FILS gift box.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at SYLVIE FAHRER ET FILS.
Is online payment secure?
Online payment for your gift boxes is fully secure, allowing you to offer your wine-related stays and viticultural experiences at the SYLVIE FAHRER ET FILS vineyard with complete peace of mind.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering from SYLVIE FAHRER ET FILS.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique wine experience in the heart of Alsace, with stays in our renovated guest rooms and organic wine tastings. Each box allows you to enjoy an overnight stay, a welcome drink, a gourmet tasting, and a complimentary bottle of wine, for a complete immersion in the Alsatian wine life. These experiences are offered by our winery SYLVIE FAHRER ET FILS.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes offered by SYLVIE FAHRER ET FILS.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to offer, valid for wine-related stays, cellar tours, or tastings at the SYLVIE FAHRER ET FILS winery.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of our gift boxes. Our gift boxes offer wine-related stays, cellar tours, and tastings in Alsace, within our vineyard SYLVIE FAHRER ET FILS.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your data at SYLVIE FAHRER ET FILS.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. All the necessary information is available directly when you make your purchase at SYLVIE FAHRER ET FILS.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This way, you benefit from a secure and immediate payment, directly with our establishment SYLVIE FAHRER ET FILS.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase. You can also find it in your customer account. At SYLVIE FAHRER ET FILS, we ensure that all your transactions are clear and transparent.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly with SYLVIE FAHRER ET FILS.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Simply check its validity and usage in the terms and conditions of sale at SYLVIE FAHRER ET FILS.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and direct, with no intermediary, at SYLVIE FAHRER ET FILS.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of SYLVIE FAHRER ET FILS establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message with your order, which will be included with the gift box. Take advantage of this attention to customize your gift as you wish at SYLVIE FAHRER ET FILS.
Can we add options to your gift box offers?
The gift boxes from the Sylvie Fahrer & Fils vineyard can be customized to your liking, such as adding an extra night or an additional bottle of wine. The available options are specified when selecting your gift box at Sylvie Fahrer & Fils.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, you can choose a premium packaging during your online order. At SYLVIE FAHRER ET FILS, we offer you different options for a careful and elegant postal delivery.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. SYLVIE FAHRER ET FILS gift boxes are ideal for birthday, wedding, Christmas, or Valentine's Day gifts, with options for every budget.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment SYLVIE FAHRER ET FILS.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This duplicate is valid for use at the winery, for cellar tours, or for an oenological stay at SYLVIE FAHRER ET FILS.
Can partially used gift boxes be refunded?
Partially used gift boxes at SYLVIE FAHRER ET FILS are not refundable. The terms of use are specified at the time of purchase, particularly for wine-related stays or vineyard experiences offered in Alsace.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The gift boxes from Domaine SYLVIE FAHRER ET FILS offer great flexibility for wine-related stays, cellar tours, or tastings in Alsace. You can thus offer a personalized wine experience to your loved ones at SYLVIE FAHRER ET FILS.
Does the right of withdrawal apply to the purchase of a gift box?
The gift box purchased from SYLVIE FAHRER ET FILS is neither exchangeable nor refundable, as it is a service provision.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, at our establishment SYLVIE FAHRER ET FILS.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, please inform us promptly with a photo. We will process your request according to the conditions of SYLVIE FAHRER ET FILS.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased from SYLVIE FAHRER ET FILS are non-refundable once the purchase is made. We invite you to carefully choose the box that best suits the person you wish to offer it to.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the box before its expiration date, it will no longer be usable. We invite you to check the establishment's conditions to know the possible extension options at SYLVIE FAHRER ET FILS.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of SYLVIE FAHRER ET FILS.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on it. You can book your stay, visit, or tasting dates directly with the establishment SYLVIE FAHRER ET FILS.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at SYLVIE FAHRER ET FILS depend on the specific conditions at the time of purchase. You will receive a refund within 14 days after validation of your request, in accordance with the applicable legislation.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased from SYLVIE FAHRER ET FILS are neither exchangeable nor refundable. These boxes are valid for wine-related stays, cellar tours, or tastings at our winery in Alsace.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the availability at our establishment SYLVIE FAHRER ET FILS. Please check the available dates when making your reservation to fully enjoy your wine stay in Alsace.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the Sylvie Fahrer et Fils establishment. To fully enjoy your wine tourism stay in Alsace, it is advisable to book your dates quickly.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new SYLVIE FAHRER ET FILS password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have the number that appears on it ready. This number is required to validate your reservation at SYLVIE FAHRER ET FILS.
Can I use my gift box on the weekend?
The use of your gift box is possible on the weekend, subject to the availability of our guest rooms and our wine experiences. Our wine stays and cellar tours are accessible in Alsace, at the heart of the wine route, in our establishment SYLVIE FAHRER ET FILS.
Can I use my gift box on holidays?
The use of your gift box is possible on public holidays depending on the availability of our guest rooms and our wine tourism activities. You will be able to fully enjoy your wine stay in Alsace at our establishment SYLVIE FAHRER ET FILS.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your stay dates based on the availability of our guest rooms, renovated for your comfort, at SYLVIE FAHRER ET FILS.
Can I book online with my gift voucher?
To book with your gift box, you can directly choose your stay dates with the establishment SYLVIE FAHRER ET FILS.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible. You will then be able to enjoy your wine-tasting stay or your wine experience in our renovated guest rooms, with all modern comforts, at the SYLVIE FAHRER ET FILS vineyard.
Can I make a reservation by email with my gift box?
Email reservation with your gift box is possible. The SYLVIE FAHRER ET FILS winery offers wine stays, cellar tours, and tastings in Alsace, with fully renovated guest rooms for modern comfort.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of SYLVIE FAHRER ET FILS establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, such as an overnight stay in our guest rooms, a buffet breakfast, a gourmet tasting, and a complimentary bottle of wine. Any additional supplements or options are at your own expense. At SYLVIE FAHRER ET FILS, we invite you to fully enjoy your wine-focused stay in Alsace.
Is my gift box personalized?
Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It allows you to enjoy a unique wine experience, such as a wine-focused stay or a cellar tour, at our vineyard SYLVIE FAHRER ET FILS.
Can my gift box be used all at once?
Your gift box can be used all at once to fully enjoy your wine experience at SYLVIE FAHRER ET FILS.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for wine-related stays, cellar tours, and tastings at the Sylvie Fahrer et Fils vineyard in Saint-Hippolyte. You can enjoy our guest rooms, gourmet tastings, and complimentary wine bottles for a unique wine experience in Alsace.
Is my gift box valid in only one establishment?
Your gift box is valid for wine-related stays, cellar tours, and tastings at the Sylvie Fahrer & Fils vineyard in Saint-Hippolyte, Alsace. You can enjoy our renovated guest rooms and our wine experiences for a moment of relaxation and conviviality at our establishment SYLVIE FAHRER ET FILS.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions at the time of your reservation. Enjoy your stay in our fully renovated guest rooms, equipped with all modern comforts, within the SYLVIE FAHRER ET FILS vineyard estate.
Can someone else use my gift box?
The gift box is personal and reserved for the exclusive use of the beneficiary. It cannot be used by another person. Enjoy your wine experience at SYLVIE FAHRER ET FILS.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. The terms are specified on your box, at SYLVIE FAHRER ET FILS.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at the SYLVIE FAHRER ET FILS winery.
Do you accept pets?
The presence of pets in our guest rooms depends on the reservation conditions. Our rooms are equipped to provide all modern comforts, allowing you to fully enjoy your wine tourism stay in Alsace at SYLVIE FAHRER ET FILS.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You can choose your stay dates in our renovated guest rooms and enjoy our wine experiences, such as cellar tours and tastings, at SYLVIE FAHRER ET FILS.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest at SYLVIE FAHRER ET FILS.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability and reservation conditions of the Sylvie Fahrer et Fils winery.
What are the check-in and check-out times?
The arrival and departure times for your oenotouristic stay at Domaine Sylvie Fahrer & Fils are specified upon booking. You will be able to fully enjoy your wine experience in Alsace, SYLVIE FAHRER ET FILS.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen set. For example, the "Discover Wine Stay in Alsace" gift voucher includes one night in our guest rooms, a buffet breakfast, a welcome drink, a gourmet tasting, and a complimentary bottle of wine. For the "Wine Experience" gift vouchers, recipients can choose from our products or experiences, such as cellar tours or wine tourism stays, at SYLVIE FAHRER ET FILS.
What is the difference between a gift box and a free amount voucher?
A SYLVIE FAHRER ET FILS gift box offers predefined winemaking experiences, such as wine-focused stays or tastings, while an open amount voucher allows you to freely choose from our services, such as cellar tours or nights in our guest rooms.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You will find all the necessary information to offer a wine-tasting stay or a wine experience in our vineyard SYLVIE FAHRER ET FILS.
How do I use a gift box during booking?
To use your gift box, book your dates directly with the establishment by mentioning your unique code. The recipient of your gift box can thus fully enjoy their wine-tasting stay or their winemaking experience at SYLVIE FAHRER ET FILS.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply enter the recipient's name during the order process so that they can fully enjoy their wine experience at SYLVIE FAHRER ET FILS.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At SYLVIE FAHRER ET FILS, we invite you to check the terms at the time of purchase to fully enjoy your oenotouristic experience in Alsace.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a digital copy will be sent to you immediately. The beneficiary can then book their stay or wine experience dates according to availability at SYLVIE FAHRER ET FILS.
What is the validity period of a gift box?
The gift boxes from Domaine Sylvie Fahrer & Fils are valid for use within a year. This allows you to offer a wine-related stay or a vineyard experience to your loved ones, to be used at their convenience within this timeframe. Take advantage of this opportunity to discover the Alsatian wine world with SYLVIE FAHRER ET FILS.
Are children allowed?
Children are welcome in our fully renovated guest rooms, equipped with all modern comforts, at SYLVIE FAHRER ET FILS.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift certificate, the balance will not be carried over. In case of exceeding the value, an additional payment will be required, according to SYLVIE FAHRER ET FILS's terms and conditions.
Is the spa access private?
Access to the spa is not mentioned in the services offered by SYLVIE FAHRER ET FILS. The gift boxes include wine-related stays, cellar tours, and tastings in Alsace, as well as nights in guest rooms with breakfast.
What types of gift boxes do you offer?
We offer gift boxes for wine-related stays, cellar tours, and tastings in Alsace, as well as gift vouchers for wine experiences or wine orders. These offers are ideal for couples or wine enthusiasts, with options suited to various budgets and occasions. You can give these unique experiences at our establishment SYLVIE FAHRER ET FILS.